Terms and Conditions

Studio TitForTat

Article 1 – Definitions
1.1 Studio TitForTat: the sole proprietorship located at Singel 44, 1015 AB Amsterdam, registered with the Dutch Chamber of Commerce (KvK) under number 96102624.
1.2 Customer: any natural or legal person who enters into an agreement with Studio TitForTat via the webshop or otherwise.
1.3 Agreement: any contract concluded between Studio TitForTat and the customer regarding the sale and delivery of products.
1.4 Products: all items offered by Studio TitForTat, including but not limited to handmade and upcycled home decor.
1.5 Webshop: the online shop accessible at www.studiotitfortat.nl.

Article 2 – Applicability
2.1 These terms and conditions apply to all offers, orders, agreements, and deliveries made via the webshop of Studio TitForTat.
2.2 Deviations from these terms are only valid if confirmed in writing.

Article 3 – Offers and Conclusion of Agreement
3.1 All offers from Studio TitForTat are non-binding and subject to availability.
3.2 The agreement is concluded when Studio TitForTat confirms the customer’s order via email.
3.3 Studio TitForTat reserves the right to refuse orders, for example in case of incorrect information or payment issues.

Article 4 – Prices and Payment
4.1 All prices are in euros, inclusive of VAT and exclusive of shipping costs.
4.2 Shipping costs are clearly indicated during the ordering process.
4.3 Payment must be made in advance using available methods: iDEAL, VISA, MasterCard, American Express, Discover, Diners Club.
4.4 Studio TitForTat reserves the right to adjust prices and rates. Price changes do not affect orders already placed.

Article 5 – Delivery and Shipping
5.1 Studio TitForTat aims to dispatch orders as soon as possible after payment. Delivery depends on PostNL’s services, and Studio TitForTat is not responsible for delays caused by the carrier.
5.2 Deliveries are made to the address provided by the customer.
5.3 Risk of damage or loss passes to the customer upon delivery. Until delivery is completed, Studio TitForTat remains responsible for the shipment.

Article 6 – Right of Withdrawal and Returns
6.1 Customers have the right to withdraw from the agreement within 14 days of receipt without providing reasons, except for custom-made or personalized items.
6.2 During this period, customers must handle the product and packaging with care.
6.3 Returns must be complete, unused, and in original condition and packaging.
6.4 Return shipping costs are the customer’s responsibility unless the product is defective or incorrectly delivered.
6.5 Upon receipt and approval of the return, Studio TitForTat will refund the purchase amount, including the original shipping costs, within 14 days.
6.6 Custom-made or personalized items are excluded from the right of withdrawal, in accordance with Article 6:230p of the Dutch Civil Code.

Article 7 – Complaints and Legal Warranty
7.1 Studio TitForTat ensures that delivered products meet the agreement and the specifications in the offer.
7.2 Complaints about defects or delivery must be reported in writing (by email) within 7 days of receipt to info@studiotitfortat.nl.
7.3 Damage due to improper use or normal wear and tear is not covered.
7.4 Customers always retain their statutory rights under Dutch law regarding defective or non-conforming products.

Article 8 – Liability
8.1 Studio TitForTat’s liability is limited to the purchase price of the product, except where liability cannot legally be excluded.
8.2 Studio TitForTat is not liable for indirect or consequential damages, including loss of profit.
8.3 Studio TitForTat cannot exclude liability for damage caused by intent, gross negligence, or for personal injury or death caused by defective products.

Article 9 – Privacy and Data Protection
9.1 Studio TitForTat processes personal data in accordance with the General Data Protection Regulation (GDPR).
9.2 Personal data is used solely for executing the agreement and will not be shared with third parties without consent.
9.3 For more information, please refer to the privacy policy of Studio TitForTat.

Article 10 – Governing Law and Disputes
10.1 Dutch law applies to all agreements.
10.2 Any disputes will preferably be resolved amicably. If this is not possible, disputes will be submitted to the competent court in Amsterdam.